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Shipping & Returns

Payment options

We accept New Zealand cheques, bank transfer and Visa and MasterCard.

Cheques: All cheques should be made payable to "Totara Marketing (2009) Ltd"
Please post with a copy of your order to:
Totara Marketing (2009) Ltd
PO Box 58055
Botany
Auckland 2163

Bank Transfer: This option is available on the shopping cart and we will email you bank account details on completion of your order.

Credit Cards: Order details are sent over a Secure Server for your protection. You may also phone us with your credit card details.

Postage and packaging

FREE shipping New Zealand wide. All deliveries require signature of the recipient and are mostly made during business hours. Please note down any special delivery instructions in the shopping cart. Products will only be sent once payment has cleared which may be a few business days if paying by cheque. 

Unfortunately, we are not able to ship outside of New Zealand at this time.

Returns Policy

Products may be returned provided they are in original condition and packaging. Please note you will be responsible for any freight costs back to our warehouse. A 15% restocking fee is charged for all returns. We will of course uphold our obligations under the Consumer Guarantee's Act.